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Shipping policy

Effective Date: 2026-01-29

1. Introduction

At PeakWell Abode, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on peakwellabode.com.

SHIPPING SUMMARY

• Shipping Cost:Free USA shipping on all orders.

• Processing Time:Orders are processed within 1–2 business days

• Delivery Time:3–9 business days total (processing + transit)

• Order Cut-Off Time:5:00 PM EST

Orders placed before 5:00 PM EST begin processing the same business day

Orders placed after 5:00 PM EST begin processing the next business day

• Destination:United States

PeakWell Abode is owned and operated by Horn Evergreen Brands LLC

    2. Shipping Destinations

    United States

    • We currently ship to addresses within the United States
    • We do not ship to P.O. boxes that cannot accept carrier delivery

    Future expansion

    We plan to add more regions. When we do, this page will be updated.

    3. Shipping Costs

    • Standard Shipping
    • Free USA shipping on all orders.

    There are no hidden fees from us. Local taxes at checkout still apply when required by law.

    4. Order Handling and Delivery Time

    Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

    If an item needs extra time, the product page will show a note. That note will override the general timing above.

    Product-Specific Shipping Exceptions

    While most orders are delivered within our standard estimated timeframe of 3–9 business days, certain items—particularly large, made-to-order, or freight-shipped products such as saunas, cold plunges, and other oversized equipment—may require extended processing and delivery times.

    For these items, estimated delivery timelines will be clearly stated on the product page 

    In all cases, the shipping timeline displayed on the product page will take precedence over general site-wide estimates.


    5. Shipping Methods and Carriers

    Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

    Shipment tracking

    Every shipment includes tracking. You will receive a tracking link by email when your order ships.

    Insurance

    Shipments are insured against loss or damage. Contact us if there is an issue.

    6. Order Tracking

    After your order ships you will receive an email with the tracking number and a link to follow the delivery.

    7. Delivery Issues

    Delayed or lost packages

    If your delivery exceeds the 3 to 9 business day window, email us at support@peakwellabode.com or call 1-316-351-6099.

    Marked delivered but not received

    • Confirm your shipping address
    • Check with neighbors or building management
    • Contact us so we can assist with a trace

    Damaged packages

    We will arrange a replacement or refund as appropriate.

    8. Missing Items

    If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

    9. Returns and Refunds

    We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

    • Return shipping Customer pays return shipping unless the item is defective or not as described
    • Refund timing Refunds are processed within 7 days after we receive the return to the original payment method

    10. Address Accuracy

    Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

    If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

    11. Contact

    PeakWell Abode

    12. Changes to This Policy

    We may update this Shipping Policy. Changes take effect when posted on this page.

    Thank you for shopping with PeakWell Abode.